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CAREERS

Customer Care Associate

Toronto, Canada

Mani Wonders Inc. is an emerging product design brand paving a niche in the fashion technology space. The precision-engineered lifestyle products are designed in Toronto and are manufactured and distributed worldwide. At Mani Wonders Inc., we believe in making products that bring simplicity and inspiration to your everyday life.

We are seeking a Customer Care Associate to join our Toronto team on a full-time basis. The incumbent will play a pivotal role in day-to-day customer engagement and relations.

 

Responsibilities:

  • Assist potential and existing customers through social media and e-mail mediums with general and support related inquiries
  • Provide support with order and warranty management and act as liaison between logistics fulfillment center and customer
  • Keep excellent written records of all correspondence in line with policies and procedures while maintaining CRM databases and tracking documents
  • Typical of any start-up, the ability to navigate ambiguity and mitigate it with creativity is crucial. With ambiguity comes the opportunity to develop new process and establish strong infrastructure
  • Ensure management is informed and up-to-date on outstanding customer concerns, and all relevant or useful information related to day-to-day activities
  • Provide administrative support to management team

 

Requirements:

  • Someone who loves learning and is passionate about supporting customers
  • Post-secondary education diploma/degree in Customer Service, Public Relations or related field
  • Proficiency in MS Office Suite, social media platforms and communication portals
  • Ability to prioritize workload and handle multiple tasks simultaneously
  • Reliable, independent and able to work flexible hours with minimal supervision or direction
  • Positive friendly demeanor, interpersonal with exceptional verbal and written communication skills
  • Strong attention to detail

 

Interested candidates are welcome to submit resume/CV to [email protected]

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