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Frequently Asked Questions. Contact us at [email protected] for any inquiries.

FREQUENTLY ASKED QUESTIONS

 

PRODUCT INFORMATION
How many cards can the Cascade Wallet hold?

The aircraft grade aluminium Cascade Wallet can hold up to 5 cards with raised lettering such as debit and credit cards and up to 7 cards without raised lettering such as driver’s licenses.

How many cards can the Detachable Leather Cover hold?

The Detachable Leather Cover is made of soft genuine leather and can hold 8 cards, bills, coins and more.

How does the money clip function?

The Cascade Wallet has a built-in flush-retracting business card and money clip for easy access.

What is the weight of the Cascade Wallet and Detachable Leather Cover?

Cascade Wallet – 86g (3.03oz) | Detachable Leather Cover – 22g (0.78oz) | Cascade Wallet & Leather Cover – 108g (3.81oz)

How do I customize the Cascade Wallet and Detachable Leather Cover?

Visit https://www.maniwonders.com to select your custom color options for the Cascade Wallet and Detachable Leather Cover. The Cascade Wallet color options are Gunmetal with Chrome trim | Silver with Jet Black trim | Gold with Rose Gold trim | All-Black with Jet Black. The Detachable Leather Cover color options are Navy | Black | Brown.

ORDER INFORMATION
How can I make changes to my order?

If you require to make changes to your order or cancel your order, please CONTACT US or [email protected] immediately.

Why was my order cancelled?

The order has been detected by the fraudulent filter of our PCI compliant payment gateway partners. You will receive an email from our customer engagement team for verification of order. If you are certain that your payment options is authorized, please order again with the world class payment option – PayPal.

What is the currency of the price?

Our pricing is presented in the world standard, USD due to the fact that our products are sold and shipped worldwide. Also, currency converter is available on the cart page.

SHIPPING INFORMATION
What shipping methods do you offer?

We provide free worldwide shipping on purchases over $100. The shipment transit time is 15 – 20 business days. We also provide express shipping services (2 – 7 business days).

How soon will my order be shipped out once the order has been placed?

Your order gets processed by the shipment logistics center and will commence transit within 24 Hrs. This does not include weekends and Canadian holidays. You will receive an email notification with your tracking link and shipment tracking details once your order dispatches.

What is customs, duties and tax charges?

Custom, duties, and tax charges levied at the receiving country’s border is not under the control of Mani Wonders or the shipping courier. Each nation has its own import regulations and fees. Please review our Terms & Conditions provided in the following link: https://www.maniwonders.com/legal. Note, in rare occasions, custom agents may withhold delivery of some packages.

Which countries do you ship to?

We ship to all countries.

WARRANTY, RETURN & EXCHANGE INFORMATION
What is your warranty policy?

Mani Wonders products purchased from our website or an authorized dealer comes with a 24-month manufacturer defect and workmanship warranty. This warranty does not cover normal wear and tear; cosmetic scratches; damages caused by accident, abuse, misuse, liquid contact, negligence, shock; improper use or storage of the product; unauthorized modifications or repairs.

How do I file a warranty/return/exchange request?

To submit a request, please CONTACT US or [email protected] immediately. Please note Mani Wonders products are entitled to our 24-month manufacturer defect and workmanship limited warranty and 30-day return policy in its original condition and packaging. Proof of purchase and Order Number is required for all warranty claims and service requests. A video of the damaged parts of the wallet will be requested as part of the warranty assessment.

How will I be refunded on my return?

Upon receipt and inspection of the return we will issue your approved refund via the original method of payment. Failure to provide the item back in its original condition and MANI WONDERS branded packaging will result in repackaging fee of $6.00 USD. Expedited shipping charges are non-refundable.

Does MANI WONDERS cover return shipment cost?

MANI WONDERS covers free returns shipment cost on all purchases.

How long does it take to process my return payment?

After we have issued the refund, it will take up to 3 – 5 business days for the funds to be placed back on your paypal account or credit card.

OTHER INFORMATION
Is the website secure?

Mani Wonders website is designed with the highest grade security, encapsulated by SSL certificate and supports PCI compliant payments processing systems – PayPal and Stripe.

Which organizations are Authorized Resellers?

MANI WONDERS Authorized resellers are Amazon, ETSY, Touch Of Modern, iVANZI, and in the future expand to retail stores globally.

How do I become a MANI WONDERS Authorized Resellers?

We appreciate that you want to be a reseller, please email us at [email protected] for distribution related inquiries.

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